Terms & Conditions

SHIPPING

All card orders are carefully packed and shipped directly from me to you via USPS.

Giclée paper and canvas prints ship directly from the printer using UPS.

Please be sure to enter the correct shipping address to make sure your order arrives at the right location.

Unfortunately, no international shipping available at this time.

TURNAROUND TIMES

Card orders ship within 1-3 business days within inventory and take up to 5 days to arrive in the US. 

Production time for Giclée paper and canvas prints is about 7-14 days and shipping takes up to 5 days to arrive in the US.

RETURNS, EXCHANGES & REFUNDS

In the unfortunate event that the items arrive damaged, I will work with you to make sure you get a replacement or a refund. Please contact me within 3 days of delivery and we will get this right. Images of damaged packaging and prints need to be provided for insurance purposes.

If you’d like to exchange an item for another after it ships to you in good condition, I will honor your request without covering shipping costs. You will be asked to cover the return and shipping cost of the exchanged item.

No refunds available for shipping delays after the order was processed.

CANCELLATIONS

I do not accept order cancellations, but please do reach out in case of an issue with your order.

Need help?

Please contact me with any other questions you may have at hello@viasophiastudios.com